Small Business Client Service Manager

Gallagher•Scottsdale, AZ

11h•Remote

About The Position

At Gallagher, we help clients face risk with confidence by providing a client-centric suite of consulting tools, advanced data, and analytics. The company fosters a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering employees to take ownership of their careers. We are seeking a remote Client Service Manager to join our growing small business division, who can deliver exceptional customer service. This role involves helping a range of clients through issues that vary from relatively simple to moderately complex, building relationships with clients, collaborating with the sales team to achieve goals, constantly seeking improvement, and demonstrating the value Gallagher can provide.

Requirements

Develop professional relationships with internal and external partners
Utilize your resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees!
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
Property and Casualty Insurance License
Proficiency in Microsoft Office

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
Guide your team members in addressing a client’s risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher's technology to improve productivity and quality.
Effectively manage multiple competing priorities.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program