Slots Key Attendant - Wendover

Maverick NV LLC•West Wendover, NV

just now•Onsite

About The Position

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Slots Key Attendant complies with all company and departmental policies. Provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs. Must be 21 years of age or older. Position works between Wendover Nugget Hotel & Casino and Red Garter Hotel & Casino. In this role you will: • Safeguard company assets at all times. • Circulate assigned slot machine area. • Ensure great customer service and prompt response to customer needs at all times in tandem with other team members. • Prepare or approve all slot payout vouchers for fills and jackpots. • Assist in resolving all customer disputes. • Observe strict confidentiality in regards to company matters. • Make minor repairs and adjustments to slot machines as needed. • Clean interior/exterior of slot machines. • Answer customer complaints and questions regarding slot machines within his/her authority and ability to do so. • Create a friendly atmosphere for guests and coworkers. • Perform related and/or other duties as required.

Requirements

High school education, GED or equivalent experience.
Experience in gaming industry preferred.
Ability to obtain and maintain State of Nevada Gaming Card.
Must be punctual and have regular and reliable attendance
Must be able to work in a standing position for long periods of time (up to 8 hours).
Perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
Ability to satisfactorily communicate in English with guests, co-workers and management.
Possess basic math skills and have the ability to handle money.
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40lbs.
Honesty and Integrity is a must.

Nice To Haves

Experience in gaming industry preferred.

Responsibilities

Safeguard company assets at all times.
Circulate assigned slot machine area.
Ensure great customer service and prompt response to customer needs at all times in tandem with other team members.
Prepare or approve all slot payout vouchers for fills and jackpots.
Assist in resolving all customer disputes.
Observe strict confidentiality in regards to company matters.
Make minor repairs and adjustments to slot machines as needed.
Clean interior/exterior of slot machines.
Answer customer complaints and questions regarding slot machines within his/her authority and ability to do so.
Create a friendly atmosphere for guests and coworkers.
Perform related and/or other duties as required.