Slots Key Attendant - Wendover
About The Position
The Slots Key Attendant complies with all company and departmental policies. Provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs. Must be 21 years of age or older. Position works between Wendover Nugget Hotel & Casino and Red Garter Hotel & Casino. In this role you will: • Safeguard company assets at all times. • Circulate assigned slot machine area. • Ensure great customer service and prompt response to customer needs at all times in tandem with other team members. • Prepare or approve all slot payout vouchers for fills and jackpots. • Assist in resolving all customer disputes. • Observe strict confidentiality in regards to company matters. • Make minor repairs and adjustments to slot machines as needed. • Clean interior/exterior of slot machines. • Answer customer complaints and questions regarding slot machines within his/her authority and ability to do so. • Create a friendly atmosphere for guests and coworkers. • Perform related and/or other duties as required.
Requirements
- High school education, GED or equivalent experience.
- Experience in gaming industry preferred.
- Ability to obtain and maintain State of Nevada Gaming Card.
- Must be punctual and have regular and reliable attendance
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
- Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
- Ability to satisfactorily communicate in English with guests, co-workers and management.
- Possess basic math skills and have the ability to handle money.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40lbs.
- Honesty and Integrity is a must.
Nice To Haves
- Experience in gaming industry preferred.
Responsibilities
- Safeguard company assets at all times.
- Circulate assigned slot machine area.
- Ensure great customer service and prompt response to customer needs at all times in tandem with other team members.
- Prepare or approve all slot payout vouchers for fills and jackpots.
- Assist in resolving all customer disputes.
- Observe strict confidentiality in regards to company matters.
- Make minor repairs and adjustments to slot machines as needed.
- Clean interior/exterior of slot machines.
- Answer customer complaints and questions regarding slot machines within his/her authority and ability to do so.
- Create a friendly atmosphere for guests and coworkers.
- Perform related and/or other duties as required.
Benefits
- Paid Time Off
- Medical, Dental and Vision
- Basic Life Insurance
- 401K
- Education Reimbursement Program
- Career Development and Advancement Opportunities
- Team Member Referral program ($300 per team member referred!)
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
