Slots Guest Services Representative - Excalibur

MGM Resorts•Las Vegas, NV

42d•$17

About The Position

As a Slot Guest Services Representative, you are an essential part of guest experience. Your commitment to assisting with property and slot-related questions, machine payouts, and enrollment in the MGM Rewards Program will set the stage for the memories guests can carry with them well past their stay with us.

Requirements

Must be a minimum of 21 years of age
High School Diploma, GED or equivalent

Responsibilities

Create a welcoming environment by greeting all guests, maintaining a clean, presentable slot area, assisting with slot machine and general property inquiries and delivering personalized guest experiences
Circulate through assigned sections and respond promptly to slot machine lights and perform minor repairs such as clearing bill jams, resolving printer or bill acceptor tilts, and replacing ticket paper
Pay slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042âS forms
Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices
Stay informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
Maintain awareness on company and departmental news and events to effectively answer guests' questions, and enhance the guest experience by recommending MGM shows, restaurants and attractions to guests
Monitor for underage gambling and report any individuals under 21 to a supervisor or Security, as needed
Complies with departmental and company policies and procedures including Title 31

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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