Slot Technician

MODOC NATION OF OKLAHOMA•Miami, OK

12d•Onsite

About The Position

This position is under the direct supervision of the Electronic Games Manager and under the indirect supervision of the General Manager, or designee. This position is located at The Stables Casino. This position is responsible for providing exceptional Guest service by quickly responding to the Guests needs. The Guests may require knowledge of how to play a game; they will need assistance when they have won a jackpot or if the gaming machine they are playing has quit working properly. This position also ensures that the gaming machines are in good working order. Shall perform all functions in accordance with applicable laws and gaming regulations, as well as established policies, procedures, and controls.

Requirements

Must be 18 years of age
Must have a High School Diploma or GED
Must possess a valid driver’s license
Must be able to obtain and maintain a Modoc Nation Gaming License
May be subject to criminal background investigation
Must possess in high integrity regarding confidential and sensitive information
Must possess excellent communication skills, both written and oral
Must have the ability to work in fast paced environment, multitask and meet deadlines

Nice To Haves

Must have one (1) to two (2) years related experience or training (preferred)

Responsibilities

Shall anticipate the Guests needs by continually searching for lights and/or customer in need of service
Will understand how to play all electronic games and explain when a Guest may inquire
Follows casino guidelines in logging in, using and returning secure machine keys
Clears paper jams, reboots games, prints out jackpot tickets
Cleans the interior of games and performs other in-house maintenance procedures
Accesses machine game history, computer servers and prints game reports
Understands and describes mechanical problems to vendors and completes vendors and maintenance logs
Ensures and continually checks to insure all games are locked and in working order
Identifies and reports to the Electronic Games Manager, or designee, any floor or gaming irregularities such as a Guest’s or Team Member’s attempt to damage gaming equipment or a gaming machine is out of order
Learns and maintains a good working knowledge of all aspects of casino operations and current casino promotions
Shall act with integrity, honesty and knowledge that promote the entertainment culture
Shall maintain a calm demeanor during periods of high volume or unusual events to keep the gaming machines operating to standard and to set a positive example for other co-team members
Anticipates the departments needs by constantly evaluating the environment and team members for cues. Communicates pertinent information to the manager/ or MOD
Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Delivers remarkable Guest Service to all customers and team members using a great attitude and interactive personal skills
Complete conversion and installation tasks such as installing locks and Nexgen components
Understand meter test protocols
Maintain slot files
Train attendants
Ability to learn how to troubleshoot and/or identify mechanical problems with games.
Ability to learn how to operate and perform limited repair on electronic games.
Ability to use a computer and associated software
Helps create an environment of entertainment, excitement and fun when interacting with our Guests and fellow team members
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Performs other tasks and duties as directed