Slot Technician II

Caesars Entertainment•Pompano Beach, FL

About The Position

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. This team maintains, develops, and delivers data solutions to enable world-class analytics. They own the ETL (Extract, Transform, Load) processes that cleanse data from the raw source system to analysis-ready formats by: Providing traditional BI (Business Intelligence) data solutions: SQL, Google BigQuery, Tableau dashboard/reports, MicroStrategy. Own data dictionaries (define meaning/context of data stored in Teradata/Hadoop/MS SQL databases/Google BigQuery). Managing data governance for the Analytics department: Security, server/resource load balancing, and data integrity. Streamline data delivery of recurring requests. Provide ad-hoc data solutions.

Responsibilities

Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor.
Assist in loading and unloading of slot machines and signs during deliveries to and removals from property.
Perform slot machine verification, audits and tests as needed.
Working to ensure that all slot machines are up and running during the course of your shift.
Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion.
Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance.
Ability to act independently while drawing conclusions from written, computer generated materials or company received directives.
Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair.
Must be willing to go to any training as designated by management.
Must be willing and have the ability to learn the technical aspects of the job.
Assist and Participate with all install and conversion projects, initial set-up and check out of slot machines and signage.
Test machines to determine proper functioning.
Assist with full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment.
Maintain proper gaming logs in order to comply with state or internal regulations.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.