Slot Technician II

Resorts World NYC•Monticello, NY

About The Position

Essential Functions: Performs ongoing preventative maintenance to ensure the serviceability of all Slot Machines and Table Games equipment, as well as the upkeep of their repair records. Maintains equipment to approved standards and schedules. Assists guests with property and game information. Performs Slot Machine and Table Games related gaming emergency repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. Inspects all new machines and conversions kits prior to installation onto the gaming floor. Performs Slot Machine and Table Games related equipment moves, installation and reconfigurations on the gaming floor. Ensures smooth and efficient operations by continually liaising with Gaming department and Management regarding all aspects of the technical operations. Reports new faults and other relevant information to management as required. Troubleshoots and repairs all electronic gaming equipment to the component level. Effectively communicates all operational and technical breakdowns and provide solutions to team members. Investigates slot variances to identify and correct all possible causes for reported variances per company policies. Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas. Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards. Attends all required training meetings. Assists in the training of new employees as directed. Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision

Requirements

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to read, comprehend and write English.
Must be able to follow written and oral instructions to carry out work assignments.
Must have ability to learn and use electronic test equipment and related tools.
Must be able to interact with mobile devices, touch screens and computers.
Strong computer skills and ability to learn new programs quickly.
Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.

Responsibilities

Performs ongoing preventative maintenance to ensure the serviceability of all Slot Machines and Table Games equipment, as well as the upkeep of their repair records.
Maintains equipment to approved standards and schedules.
Assists guests with property and game information.
Performs Slot Machine and Table Games related gaming emergency repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
Inspects all new machines and conversions kits prior to installation onto the gaming floor.
Performs Slot Machine and Table Games related equipment moves, installation and reconfigurations on the gaming floor.
Ensures smooth and efficient operations by continually liaising with Gaming department and Management regarding all aspects of the technical operations.
Reports new faults and other relevant information to management as required.
Troubleshoots and repairs all electronic gaming equipment to the component level.
Effectively communicates all operational and technical breakdowns and provide solutions to team members.
Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience
Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
Attends all required training meetings.
Assists in the training of new employees as directed.
Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
Performs other tasks as assigned.