SLOT TECH MANAGER

Saratoga Harness Racing, Inc.•State College, PA

About The Position

SUPERVISES: Slot Tech Shift Supervisor, Slot Technician REPORTS TO: GENERAL MANAGER EDUCATION: High School Diploma or Equivalent. Trade School or continued education preferred. EXPERIENCE: Three (3) or more years’ experience working with slot machines on installation, removal, relocation, slot conversions. Previous experience with Casino Management Systems is a plus. Must have previous management experience and possess the ability to lead a team of technicians. Excellent communication skills and ability to delegate effectively is required. Must be able to obtain and uphold all required state licensing. SCHEDULE REQUIREMENTS: Able to work flexible schedule based on the needs of the business, including weekends and holidays as required. JOB RESPONSIBILITIES: Responsible for supervising, managing, and hiring staff in the Slot Technician department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Lead and organize daily tasks, maintenance, and slot projects. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to the Director of Slot Operations. Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensure guest service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department guest service goals. Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift. Make suggestions regarding types of materials, supplies, or tools to be used within established guidelines. Responsible for layouts to installations of slot machines. Schedules for preventative maintenance of slot machines. Ensure gaming chairs are regularly inspected and in working order. Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment. Assists in the repair, maintenance and performance of all slots and related gaming equipment. Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements. Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Director of Slot Operations. Witness slot jackpots payouts. Responsible for staff development and training programs. Responsible for maximizing employee engagement using rewards and recognition program. Evaluates team members within the department and delivers constructive feedback to employees regarding performance. Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Provides recommendation for employee performance (disciplining, coaching, and counseling). Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Page Break Able to lift 50 lbs. frequently. Able to stand and walk 6-8 hours. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Requirements

High School Diploma or Equivalent.
Three (3) or more years’ experience working with slot machines on installation, removal, relocation, slot conversions.
Must have previous management experience and possess the ability to lead a team of technicians.
Excellent communication skills and ability to delegate effectively is required.
Must be able to obtain and uphold all required state licensing.
Able to work flexible schedule based on the needs of the business, including weekends and holidays as required.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Able to lift 50 lbs. frequently.
Able to stand and walk 6-8 hours.

Nice To Haves

Trade School or continued education preferred.
Previous experience with Casino Management Systems is a plus.

Responsibilities

Responsible for supervising, managing, and hiring staff in the Slot Technician department.
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
Lead and organize daily tasks, maintenance, and slot projects.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to the Director of Slot Operations.
Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
Ensure guest service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department guest service goals.
Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
Make suggestions regarding types of materials, supplies, or tools to be used within established guidelines.
Responsible for layouts to installations of slot machines.
Schedules for preventative maintenance of slot machines.
Ensure gaming chairs are regularly inspected and in working order.
Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.
Writes correspondence needed to move, convert, or install slot related equipment.
Assists in the repair, maintenance and performance of all slots and related gaming equipment.
Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Director of Slot Operations.
Witness slot jackpots payouts.
Responsible for staff development and training programs.
Responsible for maximizing employee engagement using rewards and recognition program.
Evaluates team members within the department and delivers constructive feedback to employees regarding performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
Provides recommendation for employee performance (disciplining, coaching, and counseling).