Slot SVC Splst
About The Position
Located just east of downtown Kansas City, Ameristar Casino and Hotel is a Midwestern entertainment hub that offers something for everyone. Ameristar Casino has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment floor. Ameristar is seeking a Slot Services Specialist. The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Missouri State Gaming Commission regulations .
Requirements
- Excellent communication and guest service skills for both internal and external guests
- Ability to count money and make change
- Basic computer, math, reading, and writing skills
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment
- Must be available to work some nights, weekends and holidays
- This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
- High school diploma or equivalent.
Nice To Haves
- General knowledge of Microsoft Word, Excel, and Outlook is a plus
Responsibilities
- Deliver outstanding guest service
- Comply with Slot department and property policies, procedures, and internal controls
- Must maintain high level of confidentiality
- Safeguards assets of the company
- Observes EGD play, recognizes and promotes guest development
- Process jackpots and signs slot payout forms
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verifies and reconciles banks at shift change
- Attends to minor machine tilts/repairs
- Ensures compliance with federal currency transaction reporting regulations
- Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Impress TITO paper and conduct basic preventive maintenance of slot machines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
