Slot Supervisor

Kansas Crossing Casino LC•Pittsburg, KS

30d•Onsite

About The Position

The Slot Supervisor is responsible for the supervision and coordination of activities for slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules. GENERAL ACCOUNTABILITIES The following statements are intended as general illustrations of the work in this class and are not all- inclusive: 1. Provide friendly, fast, and helpful customer service. 2. Assist in the supervision of the overall slot operations. 3. Encourage employee ideas and feedback. 4. Counsel, guide and instruct assigned personnel in proper performance of duties. 5. Recommend when training is needed. 6. Prepare and present performance appraisals. 7. Able to actively initiate proactive interactions with players to create and maintain customer relationships. 8. Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims. 9. Supervise all aspects of the slot floor; ensure company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handle customer concerns not resolved by subordinates. Approves jackpot payoffs as required. 10. Assist in jackpots and fill requests 11. Supervise and manage the work processes or procedures of team members 12. Supervise and manage attendance and time records of team members. 13. Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction. 14. Protect and preserve assets of the company. 15. Meet grooming and appearance requirements. 16. Meet attendance guidelines. 17. Must adhere to regulatory, department and company policies. 18. Perform all job duties in a safe and responsible manner. 19. Perform other job related and compatible duties as assigned. 20. Leads by example. 21. Performs other duties as required.

Requirements

Must be a minimum of 21 years of age.
Bachelor’s Degree in business, accounting, or approved related fields, and 3 to 5 years’ experience in the administration and operation of a casino slot department.
Possess professionalism and ability to handle high levels of stress.
Must be flexible with all different schedules.
Days-off and shift may be subject to change during employment dependent on company need.
Must be able to work overtime when needed.
This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos.
Maintain confidential information.
Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Extended periods of standing and walking.

Responsibilities

Provide friendly, fast, and helpful customer service.
Assist in the supervision of the overall slot operations.
Encourage employee ideas and feedback.
Counsel, guide and instruct assigned personnel in proper performance of duties.
Recommend when training is needed.
Prepare and present performance appraisals.
Able to actively initiate proactive interactions with players to create and maintain customer relationships.
Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims.
Supervise all aspects of the slot floor; ensure company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handle customer concerns not resolved by subordinates. Approves jackpot payoffs as required.
Assist in jackpots and fill requests
Supervise and manage the work processes or procedures of team members
Supervise and manage attendance and time records of team members.
Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
Protect and preserve assets of the company.
Meet grooming and appearance requirements.
Meet attendance guidelines.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
Leads by example.
Performs other duties as required.