Slot Supervisor
About The Position
The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests' needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists. Adhere to all department and property policies, procedures, and internal controls Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. Coach, monitor, and develop team members for improved performance Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests' needs at all times Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy Verify, process, and authorize jackpot payouts Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor General monitoring of job performance of Slot Service Specialists Consistently monitor and manage the departments' labor and payroll standards. Assist Guests with general questions concerning the Casino Respond to change lights on slot machines and assist customers needing change or other assistance Other various duties as assigned by the Casino Operations Assistant Shift Manager
Requirements
- High school diploma or equivalent
- One-year slot experience or prior slot experience
- Excellent communication and guest service skills for both internal and external guests.
- Ability to count money and make change.
- Basic computer, math, reading, and writing skills.
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment.
- Must be available to work some nights, weekends and holidays.
Nice To Haves
- Supervisory skills, preferred but not required.
- General knowledge of Microsoft Word, Excel, and Outlook is a plus.
Responsibilities
- Provide friendly, courteous and efficient guest service
- Ensure a prompt response to all guests' needs
- Provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists
- Adhere to all department and property policies, procedures, and internal controls
- Maintain the strictest confidence of any and all confidential information disclosed
- Coach, monitor, and develop team members for improved performance
- Issue timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
- Ensure great guest service and prompt response to guests' needs at all times
- Assure that the slot machines are operating properly
- Ensure that all jackpot payoffs are executed in a timely manner according to company policy
- Verify, process, and authorize jackpot payouts
- Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
- Monitor job performance of Slot Service Specialists
- Consistently monitor and manage the departments' labor and payroll standards
- Assist Guests with general questions concerning the Casino
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Other various duties as assigned by the Casino Operations Assistant Shift Manager
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
