H2020 SLOT SUPERVISOR IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

23h•Onsite

About The Position

Responsible for the day-to-day operation and conduct of the entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members.

Requirements

High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted
Excellent computer skills working with Microsoft Word, Excel, and Power Point
Ability to make efficient use of Microsoft Outlook and Internet Explorer
Strong organizational skills
Excellent oral/written communication skills
Ability to obtain and maintain a gaming license

Nice To Haves

Supervisory experience preferred
Mescalero Apache Tribal preference
Bicultural experience preferred

Responsibilities

Explain and demonstrate Hospitality Behaviors and Performance Standards
Understand where to get the information needed to complete tasks to standard
Explain and demonstrate technical skills used to complete tasks to standard
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard
Understand how to take ownership of problems and solve them when solutions may not be available
Explain how to request help from others when needed to complete task or goal
Have complete knowledge and can tell others of IMGR&C products and services
Provide guests with directions or other venue information
Act upon all comments/complaints in a prompt, professional and friendly manner
Ensure performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists
Respond to obstacles; find new ways to reach desired end results
In absence of guidance, act and take charge to respond to guest or internal customer needs
Respond to change by quickly applying talent and skills in a positive way to succeed
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C
Ensure all areas, equipment and furnishings are kept exceptionally neat, clean and in good repair
Make suggestions to improve performance
Ensure behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
Approach all activities with enthusiasm and encourage enthusiasm from others
Choose a positive approach in all situations
Respect individuality of others; continue to communicate in order to work together
Speak positively about guests, other team members and our business in all situations on and off property
Treat others with respect in all situations
Serve others
Identify and communicate needs of guests and others
Take quick action to serve others in a way that meets/exceeds their needs
Identify ways to improve individual or team’s service to others
Provide service outside job responsibilities if needed to help resort succeed
Take ownership of guest problem(s) until it is solved
Meet IMGR&C Appearance standards
Professionally support IMGR&C reputation and image in all situations, on and off property
Meet IMG&C policy for attendance
Inform supervisor of future absence as far in advance as possible
Provide information others need to succeed, in time for them to use it
Share with next shift the information needed for them to succeed
Listen to others without interruption; act on their feedback when possible
Ask questions to better understand expectations of others
Report all guest complaints and compliments to Supervisor or Manager
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
Put Success of team ahead of personal success
Help other team members succeed without being asked
Take action to resolve conflict between individuals
Help other departments achieve success
Report ideas to increase team success and guest satisfaction to Supervisor or Manager
Do whatever is necessary to help department and resort success
Contribute ideas that support progress and success at shift, team and departmental meetings
Prepare and complete attendance reports
Monitor staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System
Prepare weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor
Train and evaluate all Slot Department Floor attendants
Maintain constant awareness of floor activity, protect the Slot Department bankroll, the playing public, and casino integrity
Act as a host, explaining slot machine details to team members and customers as necessary
Maintain an imprested bank to make change for quests on casino floor
Assist in the development and implementation of Slot Department policies and procedures
Assure proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department
Settle customer disputes on the slot floor area or refer them to the Lead Supervisor or Slot Manager
Supervise temporary and permanent removal of funds from slot machines
Perform, supervise, or verify slot machine transactions when necessary
Report technical problems to Slot Technicians so they can be repaired quickly
Adhere to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure
Other duties may be assigned