Slot Shift Manager

Full House Resorts•Rising Sun, IN

3d•Onsite

About The Position

Essential Job Functions: Reviews evaluations conducted by Slot Supervisors. Coordinates training and scheduling of personnel. Trouble-Shoots issues with the sports wagering kiosks, such as ticket jams. Ensures compliance with all federal, state, and local regulations as well as the company’s internal control procedures and policy. Protects company assets and ensures compliance with Title 31, to include Multiple Transactions Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc. Utilize casino management system computer functions i.e. making Reward Cards, point redemption, and authorize/issue comps. Settle customer disputes. Create and implement Standard Operating Procedures in accordance with gaming regulation. Promotes positive guest relations by having knowledge of all amenities, events and promotions throughout property. Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.) Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required. Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy. Other Job Functions: Perform miscellaneous duties as assigned.

Requirements

Experience Required: 5-10 years in the industry.
Education Required: High school diploma or equivalent.
Skills, Knowledge and/or Abilities Required: Complete knowledge of all gaming regulations; Good communication skills and ability to interact with people on a professional level; Ability to carry out directions.
Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift.

Nice To Haves

College degree preferred.

Responsibilities

Reviews evaluations conducted by Slot Supervisors.
Coordinates training and scheduling of personnel.
Trouble-Shoots issues with the sports wagering kiosks, such as ticket jams.
Ensures compliance with all federal, state, and local regulations as well as the company’s internal control procedures and policy.
Protects company assets and ensures compliance with Title 31, to include Multiple Transactions Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc.
Utilize casino management system computer functions i.e. making Reward Cards, point redemption, and authorize/issue comps.
Settle customer disputes.
Create and implement Standard Operating Procedures in accordance with gaming regulation.
Promotes positive guest relations by having knowledge of all amenities, events and promotions throughout property.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required.
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform miscellaneous duties as assigned.