Slot Shift Manager

Soboba Casino • San Jacinto, CA

8d

About The Position

The Slot Shift Manager is responsible for the successful operation of the shift, ensuring an exceptional gaming experience for guests. This role includes supervising and managing the performance of  Slot Supervisors, Slot Attendants, Slot Technician Supervisor, Slot Technicians and Slot Parts & Inventory team members. The incumbent will focus on delivering excellent guest service, resolving disputes and maintaining a high-level of operational efficiency.  Additionally, the Slot Shift Manager will monitor staffing levels to ensure they align with budgeted employment requirements, delegate authority effectively, assign tasks and responsibility, and oversee the department's financial data to ensure fiscal responsibility and alignment with business goals.

Requirements

• Must be at least 21 years of age.
• High School Diploma or Equivalent, required.
• Minimum three (3) years Slot Operations experience and two (2) years Slot Supervisory/Management experience.
• Must be able to provide evidence of eligibility to work in the United States of America.
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain a valid Driver’s License

Nice To Haves

• Associates (AA/AS) or Bachelor’s Degree in any related field considered a plus, but not required.
• Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.

Responsibilities

• Consistently demonstrate positive communication, interpersonal, and leadership skills when interacting with both internal and external guests.
• Provide exceptional guest service and exercise sound judgment in addressing difficult situations.
• Maintain strong guest relations at all times to ensure a high-level of satisfaction.
• Assume the duties and responsibilities of the Slot Operations Manager in their absence.
• Contribute to the development and enhancement of performance standards for the Slot Department.
• Support the Slot Operations Manager in establishing annual goals and objectives for the Slot Department.
• Monitor player ratings and Casino Management systems to ensure proper operations, reporting any discrepancies to the Slot Operations Manager.
• Directly oversee the Slot Team, addressing performance issues and ensuring team members effectively fulfill their duties.
• Assist with the completion of performance evaluations Slot Team Members.
• Provide weekly, monthly, quarterly and annual performance updates with assigned Slot Team Members.
• Manage and administer progressive managements and related counseling, as necessary.
• Schedule Slot Team Members for shifts, ensuring adequate floor coverage.
• Maintain functional daily schedule for assigned shifts, making adjustments as necessary to ensure proper coverage.
• Verify hand pays, taxable jackpots and other payouts as required.
• Possess comprehensive knowledge of various gaming devices and their functions to effectively assess and address a range of situations.
• Safeguard funds and equipment, ensuring compliance with protocols.
• Report any incidents or issues that require attention to the Slot Operations Manager.
• Exhibit strong decision-making capabilities, motive Slot Team Members and demonstrate effective management skills.
• Adhere to all SCR & Tribal Internal Controls and SCR Operational Polices & Procedures.
• Maintain excellent guest relations and uphold and SCR Guest Service Standards.
• Engage with all team members and guests with tact, diplomacy and patience at all times.
• Foster positive interactions with guests and fellow team members consistently.
• Communicate effectively, both verbally and in writing to maintain a positive and professional image.
• Solve practical problems and manage situations with limited standardization by interpreting a range of variables.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to interpret various instructions, whether written, oral, diagrammatic, or in schedule form.
• Write reports, business correspondence and procedural instructions effectively.
• Present information confidently and address questions from team members, Directors, Vendors, Gaming Regulators, Auditors, Guests and the general public.
• Must be physically present to work a regular, reliable schedule in alignment with business needs, and maintain consistent attendance.
• Must adhere to all SCR appearance standards.
• Perform special projects and additional tasks not outlined as assigned.
• Remain on feet, waking or standing for more than 30% of the shift and work in occasionally hot, noisy or physically demanding conditions, including bending, reaching, kneeling, and lifting and/or carrying tools and other supplies.
• Embody the core values of Commitment, Humility, Integrity, Respect and Passion.
• Take on special projects and other tasks, as needed.
• Perform duties at all SCR Satellite locations.
• Transport Slot Team Members to and from SCR Satellite locations in a SCR-owned vehicle.

Benefits

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off
• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED