Slot Shift Manager

Churchill Downs•Berlin, MD

16d

About The Position

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.JOB SUMMARY Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

Requirements

Two (2) to Three (3) years experience in gaming operations.
Experience in a supervisory or leadership role.
Strong computer skills, proficient in Microsoft Office products.
Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees
High School Diploma or Equivalent Required.
Must be able to lift, push, or pull up to (50) lbs in weight without difficulty, repeatedly.
Must be able to sit, walk or stand for extended periods of time without difficulty.
Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

Responsibilities

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
Directs, trains, and evaluates the performance of slot attendants.
Verifies and processing jackpot payouts.
Handles cash transactions and ensuring accuracy in accounting procedures.
Analyzes game performance data and provides insights for improvement.
Maintains adherence to all relevant gaming regulations, company policies, and internal controls.
Ensures the security of slot machines, cash handling procedures, and the overall integrity of the slot floor.
Responsible for understanding all available slot floor system reports, game information and knowledge of the player tracking system to investigate and resolve guest complaints.
Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel; available to assist marketing personnel when necessary.
Manages the slot floor operations during their assigned shift, including staff scheduling and resource allocation.
Performs all other duties as assigned.