Slot Shift Manager - Omaha

Ho-Chunk, Inc.•Omaha, NE

About The Position

The Slot Shift Manager is responsible for planning, organizing, and directing the daily operations of the Slot department. Set team members expectations and goals to maximize productivity and profitability. Monitor department metrics to establish standards and identify areas of improvement or growth. Develop a service culture that cultivates guest and brand loyalty. This is a salaried position. We are currently hiring for Grave shift.

Requirements

Must be 21 years or older.
High school diploma. GED, or relevant experience.
Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Dedicated to guest loyalty and providing exceptional service.
Proficient with Microsoft Office Suite or related software.
Must have a technical understanding of slot machines and associated components.
Demonstrates commitment to train and mentor team members.
Knowledge of player tracking systems and guidelines consistent with industry standards.
Ability to secure and maintain NRGC Gaming License.

Nice To Haves

Proficiency in using mobile devices and touch screen technology is strongly preferred.

Responsibilities

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
Process jackpots and manual hand-pays as indicated by the property’s Internal Controls and Standard Operating procedures.
Acts as a signatory on hand paid jackpots as detailed in the internal controls and Standard Operating procedures.
Monitor business levels and effectively create schedules that meet service standards.
Document and report all cash operation transactions in accordance with the federal currency reporting and compliance standards.
Listen and respond to all guest in a considerate, professional, and positive manner.
Take ownership of guest and team member inquiries and follow through to a resolution.
Ability to explain various game combinations and payouts with confidence and accuracy.
Maintains meticulous security of keys, radios, handheld devices and any other assigned items and company equipment.
Identify and report unsafe practices that do not comply with company safety standards.
Maintain a professional workplace environment for all team members.
Meet the attendance guidelines of the job and adhere to the regulatory, departmental and company policies and procedures.
Attends all required training meetings.
Manage and complete projects in a timely manner.
Reads and understands the WarHorse Responsible Gambling Plan.
Adhere to the regulations prohibiting service to minors and/or intoxicated persons.
Must be flexible in scheduling based on business needs.
Performs other tasks as assigned.