Slot Services Supervisor - Philadelphia

Maryland Live! Casino & Hotel•Philadelphia, PA

33d•Onsite

About The Position

The Guest Service Supervisor is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. Ensures Guest Service Representatives are properly scheduled and meeting the needs of guests while following policy, procedures and protocol.

Requirements

Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures.
Broad variety of tasks and deadlines requires an irregular work schedule.
Ability to perform assigned duties in an interruptive office.
Two (2) to five (5) years of experience within the slot department or gaming areas of a casino. 1 - 3 years of experience as a Lead.
A four (4)-year degree in related fields or equivalent work experience.
Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board.

Responsibilities

Supervises and leads Guest Services Representatives and team members on assigned shift.
Ensure the guest experience is flawless on the slot floor and Live! Rewards desk while proactively communicating and coordinating with all department to solve service, technical and operational problems.
Assists with the set up and execution of contests and promotions, while taking ownership for the success for the marketing event.
Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
Writes and submits shift and other reports required to document shift activity.
Ensures cross shift communication is consistent and accurate.
Complies with all internal controls and procedures related to departmental operations. Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
Trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
Ability to extend complementary services in accordance with the approved comp matrix.
Supervises staffing and scheduling levels on the slot floor as well as Live! Rewards to ensure a positive gaming experience for guests to Live! Casino & Hotel.
Review slot activities and promotional status with Slot Manager.
Performs other duties as assigned.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more!

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