Slot Performance Supervisor

Caesars Entertainment•Chandler, OK

59d

About The Position

Supervises and directs the daily operations of the department in accordance with established policies and procedures. Administers approved changes within the department relating to personnel, hiring, promotions, demotions, and discharges policies and procedures, subject to the Slot Performance Manager and Slot Director’s approval. Assists Slot Performance Manager in maintaining and updating SDS slot files per Corporate and regulatory standards. Establishes required training programs for all slot technicians. Maintains open lines of communications as well as counsel. Guides and instructs slot technicians to obtain maximum efficiency. Maintains a close liaison with vendors regarding problem areas with machines and conversions when required. Monitors all slot overhaul maintenance programs and assure all personnel use proper procedures. Monitors slot repair parts inventory and expenditures. Performs all other duties as requested by the Slot Performance Manager and Slot Director. Conducts self always in a manner that reflects positively on Harrah’s and encourages others to do the same. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural queues. Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned. Must have the ability to work on integrated circuits, computers, coin rollers and sorters, test equipment and install/repair S.D.S. (slot data system), plus a fundamental knowledge of electronics. Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time. Must be able to push and lift weight up to 100 pounds. Must be able to see small objects in poorly lit areas. Must possess coordination and manual dexterity to work with power saws, etc. Must be able to continuously maneuver around casino/hotel as needed. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

Requirements

Required high school diploma or equivalent.
Minimum of five (5) years of actual technical experience.
Minimum of three (3) years direct supervision with progressively increasing levels of responsibility authority in the slot repair department.
Must have a working knowledge of all the various types of slot machines, change machines, coin wrappers, and any other equipment associated with slot repair.
Must possess good communication and customer service skills.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must possess aptitude to upkeep and maintain slot files
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural queues.
Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Must have the ability to work on integrated circuits, computers, coin rollers and sorters, test equipment and install/repair S.D.S. (slot data system), plus a fundamental knowledge of electronics.
Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.
Must be able to push and lift weight up to 100 pounds.
Must be able to see small objects in poorly lit areas.
Must possess coordination and manual dexterity to work with power saws, etc.
Must be able to continuously maneuver around casino/hotel as needed.
Must be able to speak, read, write and understand English.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

Responsibilities

Supervises and directs the daily operations of the department in accordance with established policies and procedures.
Administers approved changes within the department relating to personnel, hiring, promotions, demotions, and discharges policies and procedures, subject to the Slot Performance Manager and Slot Director’s approval.
Assists Slot Performance Manager in maintaining and updating SDS slot files per Corporate and regulatory standards.
Establishes required training programs for all slot technicians.
Maintains open lines of communications as well as counsel.
Guides and instructs slot technicians to obtain maximum efficiency.
Maintains a close liaison with vendors regarding problem areas with machines and conversions when required.
Monitors all slot overhaul maintenance programs and assure all personnel use proper procedures.
Monitors slot repair parts inventory and expenditures.
Performs all other duties as requested by the Slot Performance Manager and Slot Director.
Conducts self always in a manner that reflects positively on Harrah’s and encourages others to do the same.
Conduct Performance Reviews
Making or recommending wage increases
Make or recommend promotions
Handling employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work and projects
Supervises and monitors work
Monitors legal compliance with federal, state, and gaming laws
Monitors and maintains legal compliance with federal, state, and gaming laws.