Slot Performance Assistant Manager

Margaritaville Resort Casino • Bossier City, LA

5h • Onsite

About The Position

PENN Entertainment is seeking talent that believes in having fun within a fast-paced entertainment industry. The company offers a diverse work environment focused on helping people find and have more fun, and supports career growth and expanded possibilities for its team members. Initial salary placement is based on an individual's relevant knowledge, skills, and experience, and is part of a competitive Total Rewards package that includes wellness programs for financial, physical, and mental well-being. Specific benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position, and paid time off is earned based on local policy and length of employment. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America, including online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®. The company is committed to values such as diversity and sustainability for its community, team members, vendors, and the planet, and is an Equal Opportunity Employer.

Requirements

• Associate degree (A.A.) from technical school; or one to two years of Slot Tech experience; or equivalent combination of education and experience.
• Electronics experience required.
• Excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Proficient in all Microsoft Office applications and have knowledge of Slot operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervising and managing staff in the Slots department.
• Developing, implementing, and managing operational goals and monitoring achievements of performance and profit objectives.
• Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Being responsible for the overall achievement of departmental customer service goals.
• Assisting in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Making suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Sharing responsibility for layouts to installations of slot machines.
• Scheduling preventative maintenance of slot machines.
• Assisting with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.
• Writing correspondence needed to move, convert, or install slot-related equipment.
• Assisting in the repair, maintenance, and performance of all slots and related gaming equipment.
• Ensuring all policies, procedures, and practices are consistently followed and complies with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.
• Carrying out the development, execution, and measurement of departmental service standards for the Slot Technical team.
• Maintaining an open door policy and addressing all team member issues and/or concerns in a timely manner.
• Performing duties in a safe manner; reporting any potential safety hazards.
• Performing any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Being responsible for staff development and training programs.
• Being responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees regarding performance.
• Providing recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Managing work procedures and expedites workflow.
• Providing recommendation for employee performance (disciplining, coaching, and counseling).
• Being responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Competitive Total Rewards package
• Wellness programs designed to support team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off (earned according to local policy and increases with length of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees