Slot Operations Shift Manager

French Lick Resort•Miami, FL

About The Position

The Game Operations Shift Manager is responsible for the daily operations on an assigned shift. Directly supervises the Game Supervisors and Game Attendants, the technical staff on an assigned shift. Purpose Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance. Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Requirements

High School diploma or GED- required
Bachelor's Degree in Related Field AND two (2) years Supervisory experience- required
OR Four (4) years' experience in a Management position- required
OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality- required
Minimum of two (2) years of casino gaming department experience including verification of jackpots, issuance of complimentaries and other transactions- preferred
Must possess a valid state-issued driver's license
Proven ability to communicate effectively both verbally and in writing: including writing of recurring shift reports and documentation of any incidents.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Resolve complex situations within the framework of Expectation Guide.
Possess the ability to calculate figures and amounts such as discount, interest, commissions, properties, percentages
Must successfully pass job interview, including a guest service audition
Able to follow instructions furnished in written, oral, or diagrams formats
Basic computer skills with Microsoft Outlook, Word and Excel
Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel
Willing and able to work odd and irregular hours including holidays, promotions and weekends
Willing and able to travel and participate in training as recommended or required
Must have a Florida Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Willing and able to work in a smoke/secondary smoke environment

Nice To Haves

Minimum of two (2) years of casino gaming department experience including verification of jackpots, issuance of complimentaries and other transactions- preferred

Responsibilities

Provides excellent supervisory and management skills with a high level of maturity, competency, and dependability
Supervises, trains, coaches, schedules, and evaluates gaming floor staff
Ensures the gaming floor staff provides great guest service by recognizing great service of employees and holding employees accountable to meeting service guidelines and targets
Directly responsible for the operation of the gaming department
Manages other guest facing departments if the department manager is not present when an issue arises or if department supervisors need further direction in resolving guest or employee issues
Documents and coaches violators of department procedures and WCH Expectation Guide values
Ensures sufficient inventories are maintained to meet the needs of the gaming operation during the shift
Promptly documents and corrects any safety issues that cause unsatisfactory conditions for guests or customers throughout the facility during the shift
Investigates and resolves any guest satisfaction issues that cannot be adequately solved by supervisors during the shift, regardless of the department; Properly documents and reports those incidents
Enforces all applicable Standard Operating Procedures, comply with Internal Control Standards, Company Expectations, Florida Gaming Commission rule and regulations and Safety Policies are adhered to at all times
Protects assets of Wind Creek Hospitality/ Magic City Casino during the shift
Other duties as assigned