Slot Floor Person

Four Winds Casinos • South Bend, IN

1d

About The Position

Responsible for the coordination of all Slot Attendants in providing efficient service to all slot guests and ensures slot machines are monitored on a continual basis for full capacity operation.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.

Requirements

• High school diploma or GED preferred and/or one to two years slot floor experience.
• Strong organizational and communication skills required.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense reasoning to variety of situations.
• This position requires a Level 2 Gaming License.

Responsibilities

• Processes jackpot wins and notifies the Shift Supervisor as needed.
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
• Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
• Services minor machine and printer malfunctions.
• Notifies slot supervisors, Shift Managers, or slot mechanics of guest needs and requests, follows up to ensure positive guest relations.
• Assists in maintaining slot floor security by notifying department heads of any suspicious activity.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
• Promotes departmental and property-wide promotions with all guests.
• Promotes positive guest relations through prompt, courteous and efficient service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED