Slot Floor Generalist (FT) Closes 4/25/26

Win River Resort and Casino•Redding, CA

5h•Onsite

About The Position

This team member serves beverages and food items to guests and is responsible for all cash transactions for guests in assigned approved areas of the Resort & Casino. This team member may be responsible for the maintenance of all slot machines within the Resort & Casino including installations, repairs, and removals. This team member supervises slot floor operations during an assigned shift. This position is classified as a Redding Rancheria Tribal Key Employee.

Requirements

A High School diploma, or the equivalent thereof, is required.
Must be 21 years of age or older. Redding Rancheria tribal members must be 18 years of age or older.
The ability to use independent judgment to make discretionary decisions regarding Resort & Casino operations is required.
A thorough and working knowledge of the Slot Department, including payouts, guest relations, and monetary controls as outlined in the System of Internal Control, is required.
A strong understanding of the principles and practices of team member supervision is required.
A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required.
The ability to effectively communicate with guests and team members of the Resort & Casino is required.
The ability to perform job functions in an atmosphere where priorities and deadlines may change frequently is required.
Knowledge of technical components of slot machines or ability to do minor repairs on slot machines is required.

Responsibilities

Monitors use of alcoholic beverages; identifies guests showing signs of intoxication per applicable laws, regulations, and Resort & Casino SOPs.
Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Processes cash transactions for guests in a timely manner while following departmental policies and procedures.
May assist in training new team members and answers team member questions.
Ensures the security and confidentiality of private guest information.
Ensures the Resort & Casino's various electronic machines operate accurately for the integrity of gaming.
Directs the work of Slot Department team members and directs slot floor operations during an assigned shift.
Responsible for addressing guest complaints and disputes, and resolving problems.
Monitors and enforces departmental policies, procedures, and internal controls.
Performs assigned Slot Department activities in accordance with organizational policies, procedures, and the System of Internal Controls.
Assists in slot payout processing as defined in the System of Internal Controls.
Responsible for the application of federal cash reporting requirements.
Processes overrides and voids in the Food and Beverage point of sales system as needed for team members.
Monitors activity in assigned areas and assists with administration of special programs and promotions.
Reports all irregular play or activity, including employment issues, to the Slot Manager.
Responsible for the day-to-day operation of the slot department in the absence of the Slot Manager.
Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino.
Performs all duties in a manner that adheres to the guest service standards established by Win-River Resort & Casino’s guest service program.
Other duties as assigned by the Slot Manager.