SLED Customer Success Manager (West Coast)

monday.com•New York, NY

8h•Hybrid

About The Position

Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own, and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

2 + years of experience in working with customers in state and local government or education (SLED)
Strong understanding of public sector use cases, business objectives, vendor partnerships, and government contracting requirements
4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Some travel included for customer visitation
BA or BS degree
Visa sponsorship for this role is currently not available.

Nice To Haves

Prior experience in strategy consulting - advantage

Responsibilities

Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Serve as the main point of contact and liaison between clients and the rest of the monday.com team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities