Senior Customer Success Manager - West Coast
About The Position
Astrix is building the next generation of SaaS security, helping enterprises discover, govern, and reduce risk across their SaaS ecosystem, with a focus on OAuth-based integrations, token exposure, and third-party app risk. We’re looking for a customer-first, security-savvy Senior CSM to own key enterprise relationships on the West Coast. You will be a trusted advisor to security leaders, drive adoption and measurable outcomes, and partner closely with Product, Support, and GTM teams to turn customer insights into product improvements. About the role Own a portfolio of ~10 enterprise accounts and serve as the primary post-sales relationship lead. Lead onboarding and success planning, driving time-to-value, product adoption, and executive alignment. Run ongoing customer engagement: QBRs, risk and value reviews, success metrics tracking, and renewal readiness. Translate technical findings (OAuth risk, token misuse, third-party app exposure) into business impact and recommended actions for stakeholders and executives. Partner cross-functionally with Product, Engineering, and Sales to unblock customers and influence roadmap and priorities. Identify and drive expansion opportunities in partnership with Sales. Escalate and manage critical issues with clear communication, structured problem-solving, and customer advocacy.
Requirements
- 5+ years in Customer Success / TAM / post-sales roles supporting enterprise customers
- Cybersecurity experience required (SaaS security, IAM, AppSec, SecOps, and/or GRC)
- Proven ownership of a book of business (~10 enterprise accounts) with strong adoption and retention outcomes
- Strong executive presence and ability to translate technical risk into business impact
- Solid technical foundation, fast learner, comfortable with complex security products
- Strong familiarity with OAuth security and token misuse, plus SaaS-to-SaaS integrations; comfortable with SaaS governance topics (app discovery, identity lifecycle management)
- Experience across cloud and enterprise SaaS environments (AWS, Azure, GCP) and familiarity with SIEMs and broader security tooling ecosystems (integrations + operational workflows)
- Comfortable operating in ambiguity in an early-stage environment; willing to travel as needed
Responsibilities
- Own a portfolio of ~10 enterprise accounts and serve as the primary post-sales relationship lead.
- Lead onboarding and success planning, driving time-to-value, product adoption, and executive alignment.
- Run ongoing customer engagement: QBRs, risk and value reviews, success metrics tracking, and renewal readiness.
- Translate technical findings (OAuth risk, token misuse, third-party app exposure) into business impact and recommended actions for stakeholders and executives.
- Partner cross-functionally with Product, Engineering, and Sales to unblock customers and influence roadmap and priorities.
- Identify and drive expansion opportunities in partnership with Sales.
- Escalate and manage critical issues with clear communication, structured problem-solving, and customer advocacy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
