SLED Account Specialist
About The Position
Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The impact you will have: As a SLED Account Specialist , you’ll be the trusted advisor and go-to resource for our public sector clients, ensuring they achieve maximum value from their partnership with Softchoice and WWT. In this role, you’ll deliver exceptional customer experiences while building strong, lasting relationships with key stakeholders such as IT Managers and Procurement leaders. You’ll own the end-to-end client journey—from onboarding and support to retention and growth—acting as the primary point of contact for your assigned accounts. Your mission is to drive customer success through proactive engagement, strategic problem-solving, and world-class service, ensuring every interaction strengthens loyalty and satisfaction. As part of our high-impact inbound team, you’ll focus on supporting organizations with fewer than 500 employees, helping them navigate technology challenges and unlock new opportunities. This is your chance to make a measurable difference in the public sector by empowering clients to achieve their goals.
Requirements
- Up to 1-year of previous sales experience in retail or B2C background
- College or University degree
- Minimum 9 months existing Softchoice sales or operations experience
Responsibilities
- Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees.
- Follow up and close transactional renewals
- Create and manage opportunities in Salesforce.
- Follow up on quoted products and services
- Collaborate with vendors to secure best pricing and product availability.
- Execute on selling under Public Sector procurement contracts
- Setting clients up on the Softchoice.com portal.
- Drive web adoption on every call assisting clients to place orders on the Softchoice.com portal through “Web-Walk through DEMO” and the Procurement POV.
- Attend trainings and learn/keep up with new products and technologies in order properly support client requests.
- Drive customer experience (CX) scores up though “legendary customer service”.
Benefits
- Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
- Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental\ Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
