Business Account Specialist - SLED

Verizon•Bowie, MD

18h•$42,000 - $68,600•Hybrid

About The Position

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

Requirements

Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
A valid driver’s license.
Eligibility to pass Motor Vehicle Record check.

Nice To Haves

A degree.
Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time.
Experience prospecting, selling, sales support, and problem resolution for business accounts.
Experience in hunting for new business and partnering with the sales team to close the sale.
Have experience finding ways to grow the business with existing customers.
Familiarity with crafting programs with products that will wow our customers.
Experience in supporting the resolution of customer problems and recommending solutions.
Managed sales tracking and managed making appointments for a sales team.

Responsibilities

Lead customer interactions on accounts with or without an assigned account manager
Prospect for new customers while partnering with various support and field teams to close opportunities.
Support the overall account strategy with the SLED sales leadership team.
New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self-service practices where possible.
Research and resolve customer problems while recommending solutions.
Support E-Rate/Non-erate accounts
Manage 800# and VES.com chat queues and engage with customers.
Manage inboxes to ensure timing responses, guidance and resolution occurs.
Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders
Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc..
Engage QuickStart and other quoting channels to support change order initiatives on Proquest
Engage the proper support channels to support change orders on legacy platforms
Support administrative activity like quoting renewals, disconnects, TOSA’s, amendment only, address validation requests
Help manage product or account specific migrations
Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
Take point on customer escalations, outages and to service related issues by pulling in the correct resource or managing it

Benefits

Best in class medical, dental and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.
Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)
8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
Up to $8k per year in tuition assistance
Expand your knowledge through various industry certifications through Verizon’s Get Certified program
Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.
From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically