Skylofts Butler Coordinator - MGM Grand

MGM Resorts • Las Vegas, NV

3d

About The Position

The Butler Coordinator is responsible for managing incoming calls to take food and beverage orders while assisting the Butler Manager with administrative tasks. This role requires a thorough knowledge of the menu and wine selection to ensure exceptional service and maintain strong relationships with food service staff, all while adhering to departmental standards and safety protocols.

Requirements

• 1+ years of relevant experience required
• Work varied shifts, to include weekends and holidays
• 1+ Years of Prior Relevant Experience in answering incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system.
• Ensuring suppliers are available in-service area.
• Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets.
• Advising guest of time for delivery and assist guests if they need expedited service due to an emergency
• Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
• Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
• Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service

Responsibilities

• Answer incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system
• Ensure suppliers are available in-service area
• Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets
• Advise guest of time for delivery and assist guests if they need expedited service due to an emergency
• Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
• Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
• Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed