Concierge Ultra Luxury - Skylofts - MGM Grand
About The Position
As an Ultra-Luxury Concierge, you deliver exceptional, personalized service to VIP hotel, casino, and convention guests by anticipating their needs and creating memorable, high-end experiences. You manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations. Acting as a liaison between departments, you resolve issues promptly, coordinate special arrangements, and ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards.
Requirements
- High School Diploma or GED required
- 1+ Years of Prior Relevant Experience required
- Bilingual preferred
Responsibilities
- Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
- After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities
- Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
- Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date
- Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants , golf courses, spas, nightclubs and tours in order to personalize recommendations for guests
- Be able to describe, solicit and enroll guests in the M‐Life loyalty program
- Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions
- Successfully pass quality assurance audits to include but not limited to guest service shops, monthly concierge knowledge checks , and companywide secret shops
- Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
- Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre‐arrival requests
- Assist in planning and creating itineraries for all incoming Hotel guests
- Greet guests upon arrival at the curb and escort them into the lounge for their registration needs
- Perform follow up calls for all Hotel guests that have arrived
- Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email
- Be able to identify, record and update guest personal profiles
- Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
