Ski Valet

Sage Hospitality•Breckenridge, CO

1d•$20 - $20

About The Position

Under general supervision, provides ski valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously assisting with ski equipment retrieval, storage, and transportation. Assist guests with all ski-related needs and provide exceptional service for an elevated mountain experience.

Requirements

High School diploma or equivalent
None
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an indoor position.

Responsibilities

Meet and greet all guests upon arrival with ski equipment or other winter gear.
Assist guests in unloading their ski equipment from vehicles and safely storing it.
Properly tag and track each guest’s ski equipment, ensuring no damage during transport or storage.
Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
Provide directions to ski lifts, lockers, and other hotel amenities related to winter sports.
Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
Ensure all guest ski equipment is handled with care and returned promptly.
Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
Take initiative to offer improvement ideas and recognize the good performance of others.
Utilize empowerment to exceed guest expectations and resolve issues effectively.
Collaborate with other team members to ensure a seamless and enjoyable guest experience.