SIU Support Specialist

Berkley•Urbandale, IA

45d•$31 - $38

About The Position

The SIU Support Specialist will be responsible for conducting background investigations through research, analysis and interpretation in the area of public record databases, online data sources and social media to support SIU and Claim departments.

Requirements

Minimum of one to three years of insurance experience
Knowledge of insurance claims handling processes
Advanced problem solving and research skills
Ability to extract data and cross reference resources
Strong knowledge of third-party public record databases, social media, and search engines
Knowledge of privacy regulations and compliance requirements
Dedicated to meeting the expectations of internal and external customers
Proficiency with MS Office products
Ability to be flexible and multi-task
Strong organizational and prioritization skills
Ability to properly handle sensitive and confidential information
Ability to work both independently and in a team environment
Demonstrate a strong work ethic with a positive attitude
Excellent verbal and written communication skills
Associate’s degree/Bachelor’s degree preferred

Nice To Haves

Prior experience conducting investigative work is preferred but not required

Responsibilities

Conduct comprehensive background investigations, social media searches and monitoring
Conduct thorough searches and determine best resource for obtaining data
Validate accuracy of extracted data to ensure it is related
Ability to analyze and interpret multiple data sources for relevant information to properly complete inquiry request
Document findings in a detailed, timely and accurate report
Captures all requests correctly in the SIU tracking system
Maintain knowledge of privacy regulations and compliance requirements
Assist SIU and Claims, in a support capacity, with the investigation of the claim