SIU Coordinator | Hybrid | Naperville, Illinois

Sedgwick•Naperville, IL

2d•$17 - $18•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance SIU Coordinator | Hybrid | Naperville, Illinois PRIMARY PURPOSE: To perform various administrative duties required to complete SIU claim assignments which may include referral intake, production and distribution of deliverable, and catalog documentation of investigative evidence.

Requirements

High school diploma or GED required.
One (1) year of administrative experience or equivalent combination of experience and education required.
Knowledge of video editing and format production
Good oral and written communication skills
PC literate, including Microsoft Office products
Good organizational skills
Good customer service skills
Ability to work in a team environment and independently
Ability to meet or exceed Performance Competencies

Responsibilities

Enters claim data into the SIU case management system (FACTS) from JURIS or manually submitted referrals; attaches documentation and other provided information in FACTS.
Obtains missing claim data from viaOne, other claim system, or from examiner.
Identifies referral instructions for immediate dispatch, rush, or standard SLE.
Escalates referral to coordinator after completion of data entry.
Conducts post investigation production tasks including review of investigative report and videotape for accuracy.
Confirms all evidence is complete and accounted for.
Formats evidence to output protocol specifications.
Identifies real time quality issues and communicates to team lead.
Facilitates delivery/transmission of evidence to client or third party.
Documents and maintains evidence catalog and completes duplication services as requested.
Monitors and directs all telephone calls into unit main line and handles incoming/outgoing mail.
Performs other duties as assigned.
Supports the organization's quality program(s).