Site Support Technician

SAIC • Washington, DC

10d • Onsite

About The Position

SAIC is looking for a Site Support Technician to join out team in Washington D.C. The Site Support Technician’s primary responsibilities include interfacing with PBGC staff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned
5 Days onsite
5 Days onsite5 Days onsite

Requirements

• AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification.
• Ability to obtain and maintain a Public Trust requiring U.S. Citizenship.
• Strong knowledge of computer hardware, software, networking, and operating systems.
• Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow).
• Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
• Customer-focused mindset with a commitment to delivering exceptional service and support to all users.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Set up and manage user accounts and access permissions in accordance with company policies.
• Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security.
• Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
• Interact as needed with other IT personnel and potentially the customer when the customer’s problem cannot be resolved directly.
• Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree