Site Support Senior Technician
About The Position
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. We give you a world of potential We have an exciting opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business. Here are a few other reasons why this is a fantastic opportunity: Our leadership team are invested in developing and training our employees, so you will have the opportunity to continue learning and progressing. You will be working within a supportive department, where the teams are focused on being the best. We’re a global organisation meaning you’ll be exposed to the wider business with opportunities to work in a global capacity. A role you will love As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.
Requirements
- Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
- Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
- Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights.
- Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
- Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation.
- Excellent communication skills and stakeholder management up to c-level executives
- Availability to travel to other sites as required.
- Meticulous attention to detail, strong communication and written skills.
- Comfortable communicating with stakeholders at all levels, challenging professionally where appropriate.
Responsibilities
- Acting as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
- Providing wide-range technical support and solve problems to make technology straightforward for clients.
- Maintaining clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
- Training and mentoring other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
- Supporting and guiding the Global Tech Support Team to help members grow and develop their skills.
- Leading by example, championing best practice throughout the team and others, and stay up to date with new technologies.
- Providing physical support on site carrying ensuring excellent workspace environments.
Benefits
- Paid parental leave, flexible working and a caring and inclusive culture.
- Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
- Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
