Site Supervisor HIM

Rush University Medical Center•Chicago, IL

28d•$35 - $57•Onsite

About The Position

The Site Supervisor, Health information Management (HIM) will lead on-site staff, promoting accuracy, security, and compliant medical records that meet accreditation, licensing, and reimbursement requirements and efficient operations. This leader oversees operations at a health information site office, improves efficiency, promotes a positive culture and the use of Epic automation and ancillary software solutions along with exemplifying the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Requirements

Associate degree in health information technology, healthcare management, or other related fields or 10 years of industry experience in lieu of a degree
Two years of supervisory experience
Five years of health information management (HIM) experience
Two years of customer service or patient facing professional experience
Demonstrated ability to communicate clearly and effectively
Proficient in Microsoft Office, Excel, PowerPoint, Teams, and Word skills
Strong interpersonal skills necessary for communication and training of health information management concepts
Ability to perform multiple tasks with excellent time management skills

Nice To Haves

Epic Certified
AHIMA or AAPC Certification (such as CCS, CCA, CPC, COC, CPMA, RHIT or RHIA)

Responsibilities

Lead on-site staff members and act as a HIM operations resource for the team's work to ensure smooth departmental operations, medical records and health information management operations
Understand and keep patient sensitive information protected per all applicable federal, state, and local guidelines, including HIPAA (Health Information Portability and Accountability Act) for medical records processing and requests.
Triages and provides excellent patient and internal/external customer service (via phone, in-person, or by electronic means/MyChart) inquiries and on-time delivery of records to patients, payors, or approved outside entities
Collaborate with Epic D&IS teams and ancillary software vendors to optimize documentation workflows and ensure efficient operations.
Interact with and communicate with all levels of clinicians including physicians, residents, nurse practitioners, physician assistants, and others to ensure documentation completion according to the medical staff bylaws, including deficiencies.
Use critical thinking and customer service skills to ensure a positive experience for visitors
Check and troubleshoot document quality control issues to ensure a legible medical record while monitoring accuracy.
Oversee the maintenance of equipment necessary for departmental operations
Strategically assign work within the functional areas in scope and ensure cross-training occurs to expand organizational goals and personal growth of staff members.
Build relationships within the revenue cycle, compliance, ancillary departments, clinical areas, vendors, and consultants of the organization that serve as mutually beneficial partnerships to ensure revenue cycle goals are achieved
Keeps abreast of changing industry and regulatory requirements and communicates changes to impacted leaders, staff, and provides training
Identify trends and lead performance improvement efforts through multi-disciplinary teams to streamline processes, enhance automation, train staff, and promote accuracy
Engages in development and growth of self and the team
Collect, interpret, and communicate performance data using various tools and systems, while also using this data to make decisions on how to achieve performance
Responsible for orienting new team members (staff & temp), staffing, performance management and development of staff. Counsel and disciplines employees, when necessary, in accordance with department and/or organizational policies. Maintains staff schedules
Facilitate a positive culture that exemplifies growth-minded practices, leadership, and industry-best practices