SITE SERVICES ENGINEER - PRODUCTIVITY & DETECT

Carter Machinery•Salem, VA

21d•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer, is hiring a Site Services Engineer - Productivity and Detect. This role involves owning and deploying Caterpillar safety and productivity solutions across customer sites, specifically focusing on the Detect safety technology portfolio and the productivity suite including VisionLink Productivity (VLP) and MineStar Edge. The engineer will work directly with customers to assess operational needs, recommend appropriate technologies, and manage the entire process from quoting through installation, training, and ongoing support. Acting as both a product owner and project manager, the Site Services Engineer will lead multiple concurrent projects, ensuring timely planning, execution, and delivery. Additionally, the role includes proactively improving customer performance through monitoring and analyzing operational data and leading Value Simulation Tool Pro (VST Pro) studies to help customers understand their current performance.

Requirements

Expert knowledge of CAT Productivity and Detect solutions
Deep understanding of all aspects of customer job site needs and management
Ability to analyze large amounts of data and information to develop improvement recommendations to customers that drive results
Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining
Industry knowledge in Machine Control and Guidance and various Site Applications to include but not limited to: Quarry/Aggregate, Waste and Civil Construction
Ability to coordinate across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise
Excellent customer satisfaction with ability to build and maintain strong internal and external relationships
Ability to multi-task and prioritize competing tasks and demands and meet deadlines
Strong computer and internet skills with high technology aptitude
Strong working knowledge and understanding of Data and Analytics
Ability to quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products
Good listener with excellent written and verbal communication skills
Innovative and creative; able to quickly evaluate facts and maintain good judgment when making decisions
Travel as needed
Excellent driving record
Strong PC skills and the ability to self-develop and adapt to changing technology
Ability to handle large volumes of work and work in a fast-paced environment
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Nice To Haves

Previous experience evaluating digital construction technology projects
Previous experience with Quarry/Aggregate, Waste and or Civil Construction applications
Previous project management and cross-functional coordination experience

Responsibilities

Own and deploy Caterpillar safety and productivity solutions across customer sites
Work directly with customers to assess operational needs
Proactively recommend the right technologies
Manage the full process from quoting through installation, training, and ongoing support
Lead multiple concurrent projects, ensuring deployments are properly planned, executed, and delivered on time
Proactively improve customer performance by monitoring and analyzing operational data
Lead Value Simulation Tool Pro (VST Pro) studies, helping customers understand current performance