SITE SERVICES ENGINEER - PRODUCTIVITY & DETECT

Carter Machinery Careers•Mechanicsville, VA

1d•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer, is hiring a Site Services Engineer - Productivity and Detect. This role involves owning and deploying Caterpillar safety and productivity solutions, including Detect technology and the productivity suite (VisionLink Productivity (VLP) and MineStar Edge), across customer sites. The engineer will work directly with customers to assess operational needs, recommend appropriate technologies, and manage the entire process from quoting through installation, training, and ongoing support. As both product owner and project manager, the Site Services Engineer will lead multiple concurrent projects, ensuring timely planning, execution, and delivery. Additionally, the role involves proactively improving customer performance by monitoring and analyzing operational data and leading Value Simulation Tool Pro (VST Pro) studies to help customers understand current performance.

Requirements

Expert knowledge of CAT Productivity and Detect solutions.
Deep understanding of all aspects of customer job site needs and management.
Must be able to analyze large amounts of data and information to develop improvement recommendations to customers that drive results.
Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining.
Must have industry knowledge in Machine Control and Guidance and various Site Applications to include but not limited to: Quarry/Aggregate, Waste and Civil Construction.
Excellent customer satisfaction with ability to build and maintain strong internal and external relationships.
Must be able to multi-task and have ability to prioritize competing tasks and demands and meet deadlines.
Strong computer and internet skills with high technology aptitude.
Strong working knowledge and understanding of Data and Analytics.
Must have or possess the ability to quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products.
Must be a good listener with excellent written and verbal communication skills.
Must be innovative and creative; able to quickly evaluate facts and maintain good judgment when making decisions.
Travel as needed.
Must have an excellent driving record.
Strong PC skills and the ability to self-develop and adapt to changing technology.
Must be able to handle large volumes of work and work in a fast-paced environment.

Nice To Haves

Previous experience evaluating digital construction technology projects.
Previous experience with Quarry/Aggregate, Waste and or Civil Construction applications.
Previous project management and cross-functional coordination experience.

Responsibilities

Owns and deploys Caterpillar safety and productivity solutions across customer sites.
Works directly with customers to assess operational needs.
Proactively recommend the right technologies.
Manage the full process from quoting through installation, training, and ongoing support.
Leads multiple concurrent projects, ensuring deployments are properly planned, executed, and delivered on time.
Plays a key role in proactively improving customer performance by monitoring and analyzing operational data.
Leads Value Simulation Tool Pro (VST Pro) studies, helping customers understand current performance.
Coordinate across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Additional duties may be assigned.