Site Services Coordinator

Avantor•Cambridge, MA

1d•Onsite

About The Position

In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. Avantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Their portfolio is used in virtually every stage of the most important research, development and production activities. They have a global infrastructure that is strategically located to support the needs of their customers, enabling them to serve more than 225,000 customer locations and giving them extensive access to research laboratories and scientists in more than 180 countries.

Requirements

A high school diploma or GED is required
2+ years of experience in material handling and/or inventory management
2+ years of customer service experience
Microsoft Suite experience with proficiency in Word and Excel
Proven understanding of shipping and purchasing
Excellent customer service skills with the ability to display a professional can-do demeanor
High regard for safety, quality, and adherence to protocols, procedures, and policies
Able to communicate effectively, both in writing and verbally, with customer contacts and internal contacts
Proactive/forward-thinking with the ability to prioritize tasks and self-motivate to meet goals
Able to lift 50 lbs.

Nice To Haves

Knowledge of scientific products and services

Responsibilities

Process tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control
Process requests leading to inventory movement on and off site
Fulfill customer metric reporting
Monitor slow-moving and dead inventory
Conduct cycle counting, yearly physical inventories, and report
Provide daily customer service functions and communicate with the customer relative to inventory management
Monitor back-order reporting and expediting
Direct factory shipments
Handle quotes
Perform document control and records maintenance
Resolve open invoices or pricing issues
Run monthly and weekly reports
Maintain metrics
Track cost savings
Perform shipping coordination activities such as shipping customer material, handling routine issues, entering shipping information into the customer computer system, and equipment inspections
Handle hazardous material, including preparing shipping documentation and packaging requirements
Interface directly with customer point of contact, purchasing directors, facility directors, and plant managers
Run consigned, non-consigned, customer-owned, and/or 3rd party inventory
Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties
Meet goals and objectives: safety, performance, and quality
Create programs for enhanced service efficiencies
Work with Avantor Sales Force and manufacturing representatives
Document organizational change
Responsible for the desktop delivery of inbound packages to customer contacts
Updating and maintaining Standard Operating Procedures
Other duties as assigned