Part-time Site Secretary-Inpatient Facility-Mon-Fri 4:00p-9:00p

Hospice of the Western Reserve • Cleveland, OH

4h • Onsite

About The Position

Hospice of the Western Reserve is now Reserve Care, reflecting the full scope of care provided while honoring nearly 50 years of trusted service. They continue to deliver expert hospice, palliative, and grief support with the same compassionate team. Joining Reserve Care means becoming part of a legacy that supports patients, families, and communities during life’s most important moments. Reserve Care operates in celebration of the individual worth of each life, striving to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving. The company believes its success starts with its employees and lives by core values: COMPASSION, EXCELLENCE, EQUALITY, INTEGRITY, SERVICE, STEWARDSHIP. They are growing and seeking a Part-Time Site Secretary for their In-Patient Unit (IPU). This role performs a variety of tasks under the direction of the Clinical Team Leader, serving as the primary face of the IPU to greet visitors, welcome them, and answer phone calls. The ideal candidate enjoys moving quickly and easily between tasks to support receptionist, data entry, and medical recording duties.

Requirements

• High School Diploma or equivalent required
• Knowledgeable and available to provide assistance with telephone, printer, copier, fax, and computer operations.
• Proficient with Microsoft Office Suite or related software, Outlook and Excel; data entry and retrieval; spreadsheet; word processing equipment
• Ability to accurately and efficiently fulfill assignments in a timely manner.
• Must demonstrate flexibility when support coverage is needed in other areas.
• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

Responsibilities

• Answer telephone calls and communication facilitation responsibilities i.e. take messages, page or otherwise assist
• Knowledgeable and capable of performing telephone and voice mail functions that exist on our telephone system
• Create and maintain daily and weekly schedules of the team’s activities
• Greet visitors in a friendly manner.
• Mail physicians verbal orders for signature on a daily basis.
• Forward on-call and status line messages to people on the home care team that are involved with the report
• Review newly opened cases for completeness, obtain information required to complete opening process, label folders for case openings, photocopy and distribute necessary paperwork for disciplines as required
• Copy and distribute status changes and intake change forms twice daily
• Prepare and mail or fax as required, correspondence for newly opened cases, recertification correspondence, hold and discharge letters, follow up correspondence and telephone order to attending physicians
• Follow up on forms (by phone/mail/fax) that require signatures and are not in the file. Maintain a tickler of follow up activity.
• As necessary, request H & P information from hospital medical records files.
• Alphabetize and file patient records according to discipline and date.
• Alphabetize and file clinical charts and IPC’s according to status of the patient
• Assemble clinical chart, maintain records, label charts according to the status of the patient and file charts accordingly
• File patient documents in correct chart order in correct chart.
• Perform chart audits as directed.
• Care Conference set up: Label IPC folders according to their cycle; group IPC’s in bundles for each nurse; bundle IPC’s for bereaved patients; complete care conference sheet, listing new and bereaved patient; sort active team in Log 6, then print; print bereaved, hold and checklist; prepare copies of the HQ portions of this report for Care Conference, maintain notebook of Care Conference logs.
• Update the hospital admission and death files as situations occur throughout the day.
• Capable of retrieving information in the database.
• Ability to create and maintain database reports.
• Maintain and update the cabinet of blank forms.
• Receive and distribute interoffice and US mail.
• Stock and order routine and special order items.
• Attend support staff meetings and provide meaningful input.
• Performs other related duties as assigned.

Benefits

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Protocols in place for wellbeing during COVID-19

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED