Site Safety Performance Representative

Caterpillar•Mossville, IL

3d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary: Improve the customer performance of Caterpillar Safety Products with key corporate accounts. Implement and manage all safety portfolio customer success activities as it relates to a specific Heavy construction, Quarry and Waste account(s). Manage all after-sale product performance consulting to ensure customers are fully utilizing and experiencing the value of Caterpillar on-board and off-board safety solutions and experiencing the desired safety outcomes.

Requirements

Candidates should possess a technical degree or demonstrate equivalent knowledge through professional expertise
Customer Focus: Engage directly with customers to understand needs and deliver tailored solutions. Ability to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point. Support customer success initiatives that drive retention and loyalty. Translate customer feedback into product improvements and service enhancements. Build long-term relationships that lead to repeat business and referrals.
Products and Services: Demonstrate deep technical knowledge or aptitude to acquire in order to support enterprise managed account customer success with Cat Detect safety products. Have familiarity with other Enterprise safety offerings such as Caterpillar Safety Services and how they create customer value. Ability to interpret customers’ feedback to define problem statements, identify effective portfolio solutions and key product performance indicators that would provide problem resolution. Benchmark product performance against industry standards and competitors. Identify product gaps and collaborate with engineering to develop enhancements.
Decision Making and Critical Thinking: Analyze market trends and performance data to guide strategic decisions. Build business cases and make data-driven recommendations for product improvements. Lead cross-functional problem-solving initiatives with measurable outcomes. Make timely decisions in high-impact, fast-paced environments.
Effective Communications: Present technical content clearly to diverse audiences. Develop training materials and customer-facing documentation. Simplify complex concepts for non-technical stakeholders. Communicate effectively across global and cross-functional teams.

Responsibilities

Develop, implement, and maintain effective account management processes between Caterpillar, dealers and assigned accounts.
Consults with dealers and customer operations and safety managers as well as executive management advising on strategic direction for product adoption, utilization and optimization initiatives for Cat Detect and Caterpillar off-board ecosystems of VisionLink and Minestar operated by key corporate accounts.
Plan and execute curated customer experiences in support of Caterpillar’s safety technology portfolio of products for assigned accounts.
Direct Caterpillar and dealer activities to proactively assure product health and performance in order to maintain and enhance customer adoption growth and to reduce the impact of product health issues for assigned accounts.
Collaborate with commercial, engineering and NPI process partners to evolve the Detect portfolio product roadmap.
Align cross-functional teams on organizational goals, timelines, and safety technology initiatives.
Monitor industry trends, competitive performance, and customer requirements to inform enterprise solutions strategy.