Site Reliability & Observability Engineer (Technology Specialist IV) - Digital and Technology Partners

Mount Sinai Health System • New York, NY

2h • Remote

About The Position

The Observability Administrator is responsible for the configuration, management, optimization, and ongoing administration of the organization’s Dynatrace observability platform. This role ensures full-stack visibility across applications, infrastructure, cloud environments, and end‑user experiences. The administrator partners with IT Operations, Application teams, Infrastructure, Network, and DevOps groups to enable proactive monitoring, performance analytics, and automated issue detection

Requirements

• Bachelors degree in a technical discipline; Masters degree preferred
• 12-15 years preferred of related experience, including 8 years of demonstrated ability in technology area. In-depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.
• 3–5+ years of experience in application performance monitoring (APM), observability, or enterprise monitoring.
• Hands-on experience with Dynatrace administration (SaaS or Managed).
• Strong understanding of cloud platforms (AWS, Azure, or GCP), Kubernetes, Linux/Windows systems, and networking fundamentals.
• Familiarity with logs/metrics/traces, synthetic monitoring, and distributed tracing concepts.
• Experience with automation and scripting (PowerShell, Python, Bash, YAML, Terraform preferred).
• Ability to troubleshoot complex application, network, and infrastructure performance issues.

Responsibilities

• Manage the end‑to‑end administration of the Dynatrace SaaS/Managed environment, including tenant management, security settings, tagging, and configuration policies.
• Deploy, upgrade, and maintain OneAgent, ActiveGate, and related components across hybrid and multi‑cloud environments.
• Maintain governance over dashboards, alerts, maintenance windows, management zones, and role‑based access controls (RBAC).
• Define and maintain consistent tagging strategies to support service mapping, ownership visibility, and automated root‑cause detection.
• Develop and maintain high‑value dashboards for technical teams, leadership, and business stakeholders.
• Provide monthly/quarterly observability reports covering performance trends, risks, capacity insights, and optimization opportunities.
• Distill complex technical findings into clear executive‑friendly communication.
• Perform related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level