Site Reliability Engineer l
About The Position
As a Site Reliability Engineer, you will play a crucial role in maintaining the reliability and performance of Taco Bell's proprietary store Smarthub technology platform. Your work will directly impact the overall success and efficiency of our business operations. In this role, you'll have the opportunity to explore diverse areas, including learning about our store infrastructure systems, troubleshooting complex store issues, building innovative labs, developing observability applications, fostering strong vendor relationships, and gaining expertise in an industry-focused technology stack. Your contributions will be vital in enhancing the customer experience and driving Taco Bell's growth.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 1–3 years of experience in IT, systems engineering, DevOps, or technical support.
- Experience with containerized platforms, API/Microservices and software development life cycle.
- Practical knowledge working with Linux systems.
- Familiarity with observability platforms such as Datadog.
- Experience with automation and basic scripting using Bash or Python
- Solid understanding of system monitoring principles
- Strong analytical and problem-solving abilities
- Demonstrated ability to learn rapidly and adapt within fast-paced environments
- Strong attention to detail
- Demonstrates curiosity and initiative in learning
- Communicate effectively with peers and cross-functional teams
- Shows ownership and follow-through on assigned tasks+
Responsibilities
- Reliability & Operations support.
- Troubleshoot and analyze store level issues.
- Conduct production validation test for deployments.
- Document processes, tools, and known solutions.
- Participate in problem records troubleshooting bridges.
- Communicate findings clearly during issue investigation.
- Observability & Store Telemetry.
- Analyze ingested metrics to identify store or platform level issues.
- Implement monitoring and alerting.
- Vendor and Cross-Team Collaboration.
- Participate in sprint planning, design, operations and deployment meetings.
- Serve as SRE liaison for Platform, Service Desk and Proactive teams.
- Support vendor NextGen projects and platform upgrades.
- Maintain vendors build servers for smarthub in Taco Bell lab.
- Validate and coordinate resolutions across teams.
- Automation & Tooling Support.
- Support existing tools.
- Apply technical knowledge and learning to improve the tooling.
- Initiate and work on projects that provide value to Engineering, SRE, or SD teams.
Benefits
- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
