SITE RELIABILITY ENGINEER (SRE)

Etactics Inc•Hudson, OH

8h•Hybrid

About The Position

We’re looking for a Site Reliability Engineer to help operate and scale a multi-tenant, web-based application running on AWS. This is a hands-on role for someone who’s comfortable jumping into an already-established architecture, making incremental improvements, and solving real production problems. You’ll work closely with engineering and product teams to keep our platform reliable, performant, and scalable as customer usage grows. This is not a “greenfield rewrite” role — we need someone scrappy, practical, and effective inside real-world constraints.

Requirements

3+ years of experience in SRE, DevOps, or production operations roles
Strong understanding of AWS infrastructure and cloud-native scaling patterns
Experience supporting Java applications in production
Solid knowledge of MySQL performance, replication, and scaling strategies
Experience operating cache layers and data stores at scale
Understanding of multi-tenant architectures, including isolation, noisy-neighbor issues, and capacity planning
Strong Linux fundamentals and troubleshooting skills
Ability to stay calm, think clearly, and prioritize during incidents
A “get-things-done” mindset — pragmatic, resourceful, and comfortable with imperfect systems

Nice To Haves

Experience scaling multi-tenant SaaS platforms
Familiarity with Redshift performance tuning and data workflows
Infrastructure-as-code experience (Terraform)
CI/CD and GitLab pipeline experience
Prior ownership of on-call rotations and incident processes
Experience improving reliability without large architectural rewrites

Responsibilities

Ensure the reliability, availability, and performance of a multi-tenant production system
Scale and operate AWS-based infrastructure supporting a Java web application
Monitor and troubleshoot issues across application, database, cache, and data warehouse layers
Improve observability through metrics, logging, and alerting
Participate in on-call rotations and lead incident response and root cause analysis
Identify performance bottlenecks and scaling limits in a shared-tenant environment
Automate operational tasks and reduce toil where it matters most
Work within existing frameworks and tooling to make systems safer and more scalable
Partner with developers to improve deployments, capacity planning, and failure handling
Implement automated load and fuzz testing
Define key service level objectives (SLO)