Site Operations Manager
About The Position
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! We're looking for an Location Manager to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Though our locations resemble warehouses, this role offers the chance to empower small business owners and make a direct impact. The position will start with cross-location support across all three of our Atlanta sites (two in Atlanta and one in Chamblee), providing broad operational exposure. As the team grows, this role will transition into a permanent leadership assignment at one designated location.
Requirements
- You have 3+ years of experience in operations, retail, or logistics, with a proven ability to manage fast-paced environments and streamline processes to drive results.
- With 3+ years of leading teams in physical environments, you inspire accountability, collaboration, and continuous improvement. You are confident in managing daily operations and guiding your team independently, even when an onsite manager isn't present.
- You are skilled at building relationships through clear communication, always maintaining a customer-first attitude.
- You excel at resolving conflicts and identifying solutions to improve operations, ensuring accountability within your team.
- Your strong organizational abilities help you multitask and optimize workflows using data to meet operational goals.
- You lead by example, stepping in to support day-to-day operations and motivate your team with enthusiasm and engagement.
Responsibilities
- Oversee Day-to-Day Operations: Manage occupancy levels, member satisfaction, and budget adherence to ensure smooth facility operations.
- Ensure Operational Efficiency: Maintain high standards across all building spaces (warehouse, kitchen, office), ensuring reliable and smooth operations.
- Oversee Daily Building Operations: Allocate tasks, manage daily checklists, and oversee couriers and deliveries to ensure the building is clean, organized, and running efficiently.
- Conduct Tours and Member Onboarding: Lead tours for prospective members, clearly communicating the value of Saltbox services, and manage a smooth onboarding process for new members.
- Provide Member Support: Engage directly with members to troubleshoot logistical challenges, assisting them with receiving, organizing, and managing their business inventory.
- Monitor and Report on Location Performance: Prepare and analyze weekly operational reports, highlighting trends, successes, and areas for improvement to optimize performance and alignment with company objectives.
- Lead and Develop the Team: Manage a team of Member Specialists and Leads, providing them with necessary tools and training to support building operations and offer excellent service.
- Talent Management and Staffing: Forecast staffing needs, lead recruitment, and ensure smooth onboarding of new hires.
- Drive Training and Development: Develop and deliver training programs, ensuring that all team members meet Saltbox’s high standards of performance and are equipped for professional growth.
- Foster a Culture of Accountability: Set clear expectations for performance, actively manage individual and team performance, and provide regular, meaningful feedback to encourage continuous improvement.
- As required, manage special projects or tasks to support overall company objectives.
Benefits
- Medical insurance fully covered for two UHC plans, or a low premium for PPO
- 401K plan options
- Company-paid long-term, short-term disability, and life insurance
- Generous paid vacation, sick leave, and holidays
- Paid parental leave
- Opportunities for professional development, including job training and a dedicated learning budget
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
