North Houston Site Operations Manager

St. Moritz Security Service•Houston, TX

44d•Onsite

About The Position

The Captain/Site Supervisor serves as SMSSI's job-site "key point of contact" for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels.

Requirements

Bachelor's Degree or Associate's Degree preferred.
Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and exper
HS Diploma
Bachelor's Degree
Texas Level 2
Driver's License

Responsibilities

Serve as SMSSI's on-site "key point of contact" for Client and Site-Assigned Security Professionals.
Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.
Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.
Provide in-service support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.
Assist SMSSI Branch Management in execution of client contract; provide support during client start-up; support security planning, security assessments, security surveys, and day-to-day program management.
Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.
Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.
Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.
Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.
Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.
Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
Review security officer reports to verify post orders and client directives have been satisfactorily followed.
Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.
Provide daily, weekly, and monthly reports and requisite status updates as per Company policy.
Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.
Manage and maintain assigned equipment and supplies.
Review daily activity reports/ incident reports and conduct applicable investigations and follow-up as required or requested.
Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.
Administer and maintain employee time and attendance programs via remote computer application.
Maintain master schedules to ensure alignment with operational changes.
Ensure new-hire employee and termination/transfer data is recorded and reported.
Ensure financial goals are managed in compliance with and within budget.
Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.
Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office.
Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary.