Site Operations Lead, Park

VENU+ • Pigeon Forge, TN

1d • Onsite

About The Position

At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefits—and even better people! Job Summary The Site Operations Lead is responsible for supporting the daily operations of our entertainment venue to ensure a smooth, safe, and enjoyable experience for all guests. This role assists with event logistics, guest interactions, and equipment functionality, helping to create memorable and positive experiences throughout the venue.

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving abilities and attention to detail
• Weekend work availability is a must, more hours available in the future based on aptitude and park schedule
• Basic computer skills

Nice To Haves

• Previous experience in an entertainment or hospitality setting is preferred
• 2-4 years of leadership experience preferred

Responsibilities

• Lead daily workflow, create schedules, and delegate tasks to team members.
• Inspire and motivate employees through positive coaching and performance initiatives.
• Analyze complex situations and resolve guest concerns with professionalism and care.
• Act as a liaison between park leadership and guests to ensure concerns are resolved in a timely manner.
• Maintain a clean and orderly area by removing spills and debris around assigned locations.
• Assist with repairs and maintenance of amusement, mobility, and locker products.
• Monitor operations to identify opportunities to increase productivity and reduce costs.
• Prepare reports and operational documentation as requested by management.
• Prepare operational reports as requested by management.
• Inspire and motivate employees through positive coaching and performance initiatives.
• Monitor and help enforce loss prevention procedures; partner with Security/LP as needed.
• Perform additional duties as assigned.

Benefits

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED