Site Operations Lead, Park
About The Position
At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefits—and even better people! Responsibilities Are you looking for a fun and exciting opportunity in the entertainment industry? If so, we are starting our pre-season hires at California's Great America! We are seeking a friendly and enthusiastic individual to join our team as a Site Operations Arcade Lead. As a Lead, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.
Requirements
- High school diploma or equivalent
- Previous experience in an entertainment or hospitality setting is preferred
- 2-4 years of leadership experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities and attention to detail
- Weekend work availability is a must, more hours available in the future based on aptitude and park schedule
- Basic computer skills
Responsibilities
- Coordinate event logistics, including setup, breakdown, and execution
- Monitor and maintain arcade games, locker systems, and mobility equipment, ensuring they are in proper working condition for guests to enjoy routinely
- Inspire, motivate, and train coworkers to develop a guest focused team
- Manage team workflow, delegate tasks, and act as the point of contact in absence of location manager
- Guide and entertain guests, explaining game rules, controls, and strategies
- Keep the assigned area clean, tidy, and organized, creating an inviting atmosphere for guests
- Ensure the redemption center is well-stocked
- Guide guest through an array of enticing prizes, ensuring they leave with unforgettable memories
- Abide by all venue policies and procedures to maintain a safe and enjoyable environment for all
Benefits
- Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
- Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
- Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
