Site Manager - Permanent Supportive Housing

BURBANK HOUSING DEVELOPMENT CORP•Napa, CA

37d•$32 - $34

About The Position

Valley Lodge, located in Napa, CA, is a former 54-unit motel that has been converted to permanent supportive housing for formerly homeless individuals. Burbank Housing serves as the property manager and collaborates with support service provider, Adobe Services, to further the shared goal of housing stabilization for the residents living at Studios at Valley Lodge. While as an organization we have extensive experience serving vulnerable individuals, we recognize that formerly homeless populations like those living at Valley Lodge present a higher level of vulnerability and trauma acuity. As we further our work in Permanent Supportive Housing and Housing First, we are committed to organizational wide efforts to become Trauma Informed, human centered and equitable in all we do. This position resides within our Property Management Department and seeks a candidate with Property Management expertise, a strong preference will be given to those with a social service or human services background; a high level of communication and collaboration with the service providers will be required in this position. No Housing is provided for this position Job Summary: The Resident Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance, resolve resident complaints and issues, timely submission of regulatory and company reports, collaboration with partnering agencies, and guidance on maintenance priorities. We are seeking a candidate with applicable experience in interacting with vulnerable populations, property management, and customer service.

Requirements

Proficient in English with an ability to understand both spoken and written language.
Ability to work cooperatively and effectively with a diverse group of people.
Some understanding of affordable housing regulatory requirements and procedures.
Competency in the implementation and practice of Fair Housing regulations.
Experienced in supervision and understanding of staff management.
Attention to detail and high degree of accuracy.
Strong oral and written communication skills.
Strong time management skills and ability to multi-task.
Proficient with Microsoft Office.
Possession of a valid California Driver’s License, maintain a satisfactory driving record, reliable personal transportation, and automobile insurance per requirements of the State of California.
Ability to quickly gain competency in Yardi Voyager or other software related to property management.
Satisfactory criminal background history for employee and adults aged 18 years and older who reside with employee.
employee is regularly required to walk; climb stairs, sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms from the waist and above the shoulders; stoop; kneel and crouch; lift up to 30 pounds; see, talk and hear.

Nice To Haves

Minimum of 3 years’ experience managing a mid-sized (50+ units) complex
Minimum of 2 years’ experience of administrative, customer service, accounting and/or supervisory experience.
Two to three (2-3) years in Low-Income Tax Credit or HUD programs.
Minimum of 2 years’ experience in social work or human service industry

Responsibilities

Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants
Follow Burbank Housings policies and procedures for processing eligible applicants within the program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key)
Attend trainings as needed and recommended by Burbank Housing.
Attends regular in-house training and informational meetings offered by Burbank Housing.
Supervises and collaborates with on-site maintenance staff, provides regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves timesheets, vacation scheduling that best fits business needs, and oversight of work to ensure timeliness and a professional manner,
Attend regularly scheduled meetings with partnering agencies and provide input, as needed.
Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and to monitor the overall appearance of the property.
Provide input and collaboration with the Regional Manager on preparation of annual property budget.
Ensure vacant units are “turned” in a timely manner by monitoring timeliness of vendors and maintenance staff. Ensure vacant units are secure and monitor progress of unit turn.
Collect rents and security deposits for submittal to accounting department.
Completes lease forms, outlines conditions and terms of occupancy with new residents and their service providers and completes relevant paperwork.
Collaborate with Resident Services/Service Providers to ensure housing retention
Knowledge of and complies with Fair Housing and Tenant Regulations.
Investigates tenant complaints and resolves tenant issues in a timely manner; prepare and maintain tenant files and documentation pertaining to property/resident related incidents.
Show vacant units and apply strategies to reduce vacancy loss.
If applicable, perform annual re-certifications of tenants, complete weekly, monthly, quarterly, and /or compliance reports.
Other duties, as assigned.