Site Manager | RTA

HomeRise • San Francisco, CA

4d • Onsite

About The Position

The Site Manager manages the daily operations for a 97-unit supportive housing site located in the Hayes Valley Neighborhood of San Francisco. The Site Manager oversees all aspects of operations at their assigned property, ensuring efficient management, resident satisfaction, and the physical upkeep of the building. Reporting to the Regional Property Director, the Site Manager is responsible for supervising the on-site team, including the Maintenance Supervisor, and Assistant Site Manager. The Site Manager works closely with the maintenance and resident services teams to address tenant needs, enforce lease terms and house rules, and maintain a safe, clean, and empowering living environment. This role also ensures compliance with applicable housing regulations and funding requirements. The Site Manager may also participate in an on-call rotation to respond to after-hours building and resident emergencies.

Requirements

• High school diploma required.
• Minimum three (3) years of experience working in the housing (affordable or supportive) field with a strong knowledge of the San Francisco housing market and geography.
• Supervisory experience managing on-site property staff, including maintenance and administrative personnel.
• Knowledge of federal, state, and local fair housing laws.
• Strong knowledge of San Francisco housing regulations, including fair housing laws.
• Mathematical Skills: Ability to understand both simple and complex mathematical concepts and be able to accurately apply this understanding in the performance of the job. Examples of these concepts include addition, subtraction, multiplication, division, fractions, percentages and ratios. Ability to work with numbers, including financial spreadsheets.
• Ability to handle daily responsibilities, crisis situations, multiple tasks, and projects with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent decision-making, interpersonal, and conflict-resolution skills.
• Knowledge of and experience with supervising individuals with little or no property management experience.
• Valid and current California Driver's License.
• Valid phone number required.

Nice To Haves

• Certification in property or affordable housing management preferred (Tax Credit Certification) or completed within 6 months of hire date.
• Preferred experience as a supervisor of multi-family housing or five (5) years’ experience as a manager of multi-family housing.
• Experience operating buildings with multiple funding sources, restrictions, qualifications, and certification requirements is a plus. Specifically, Tax Credit and Public Housing Authority experience.

Responsibilities

• Manage the day-to-day operations of the assigned property, ensuring compliance with HomeRise policies and housing regulations.
• Oversee lease agreements, including Housing Quality Inspections (HQIs), rent calculations, subsidy tracking, and tenant certifications.
• Coordinate with the Maintenance Supervisor to address repairs, preventive maintenance, and work orders promptly.
• Foster a supportive and professional relationship with residents to promote housing retention and satisfaction.
• Address resident concerns, mediate conflicts, and enforce house rules and lease terms.
• Work with resident services staff to provide resources and reduce barriers to stability.
• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks, ensuring high performance and adherence to job expectations.
• Provide training, mentorship, and professional development opportunities for staff.
• Conduct regular team meetings to align on operational priorities and address challenges.
• Prepare and submit accurate monthly, quarterly, and annual reports, including occupancy, demographic, and subsidy data.
• Manage rent collection and subsidy payment requests, ensuring compliance with funding agency requirements.
• Maintain organized records of leasing and maintenance activities.
• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained, addressing physical deficiencies promptly.
• Monitor the maintenance team’s performance and adherence to safety procedures.
• Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours.
• Collaborate with the Regional Property Director to refine emergency response protocols and procedures.

Benefits

• HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED