Site Manager

Akumin • St. Petersburg, FL

37d

About The Position

The Site Manager has overall leadership responsibility for the ongoing operational support of three to five Fixed Radiology Imaging sites. In this capacity, the site manager will develop and execute strategies for resource management, topline growth, and the patient experience within their sites. Critical to success in the role is maintaining a high standard of staff performance across all sites, shifts and modalities. The Site Manager leads planning and implementation strategies aimed at building organizational performance and operational success, new service launches, system implementations/upgrades, and other initiatives impacting site operations. Specific duties include, but are not limited to: Plans, organizes, develops, implements, and interprets the programs, goals, objectives, policies and procedures necessary for providing quality care and maintaining a high performing operation. Responsible for leading staff management, budget management, maintaining relationships with referring offices and ongoing customer service issues. Reviews site activities and recommends / makes changes to better utilize facilities, services, or staff. Monitor performance and profitability of services offered at the center and communicate in a timely manner to management if there are any issues that impact the operation. Monitors performance and profitability of services offered. Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. Maintains positive interactions at all times with payors, referring offices, patients, staff, and the Radiologists. Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery. Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits and/or ensuring highest quality of customer service functions.

Requirements

• Bachelor’s Degree or equivalent experience in Business Administration or a related field.
• Healthcare experience.
• 5 years of relevant supervisory experience.
• Strong proficiency in patient services, radiology, or customer service.
• Must have demonstrated ability to effectively mentor and influence large teams in a matrix organization; strong analytical and problem-solving skills; skilled in effectively handling multiple sites; and experience in a service delivery role.

Responsibilities

• Plans, organizes, develops, implements, and interprets the programs, goals, objectives, policies and procedures necessary for providing quality care and maintaining a high performing operation.
• Responsible for leading staff management, budget management, maintaining relationships with referring offices and ongoing customer service issues.
• Reviews site activities and recommends / makes changes to better utilize facilities, services, or staff.
• Monitor performance and profitability of services offered at the center and communicate in a timely manner to management if there are any issues that impact the operation.
• Monitors performance and profitability of services offered.
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
• Maintains positive interactions at all times with payors, referring offices, patients, staff, and the Radiologists.
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery.
• Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits and/or ensuring highest quality of customer service functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager