Site Manager

BURBANK HOUSING DEVELOPMENT CORP•Sonoma, CA

14d•$24 - $28•Onsite

About The Position

The Site Manager of Oak Ridge Apartments, a USDA project, is responsible for oversight of the daily operations of this 35-unit apartment complex. The day-to-day operation of this project is part-time while providing part-time support to other assigned properties as needed.The responsibilities include but are not limited to: reviewing applications for potential tenants, rents or leases apartments, collection of rents and deposits, oversees use of community room, multi-purpose room, coordinates maintenance of property, investigates and resolves tenant complaints and issues, prepares necessary reports, and supervises on-site staff. The Resident Manager resides on site in an apartment within the community. Specific Duties and Responsibilities: The following reflects Burbank Housing’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Review tenant applications for eligibility; maintain and purge waiting lists; show available units. Follows Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, CHFA, HUD, RHCP). Works diligently to ensure that all new move-in files are complete and orderly. Attends training as needed and recommended by Burbank Housing. Outside training may require overnight stays out of town. Attends regular in-house training and informational meetings offered by Burbank Housing. Provides training, direction and supervision of an Assistant Manager. Supervises on-site, providing regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves time sheets, vacation scheduling, and oversight of work to ensure timeliness and a professional manner. Confers with the Maintenance Supervisor and Regional Manager, schedules maintenance staff, and prepares maintenance work orders for all maintenance work to be performed. Engages subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work. Provides input and collaboration with Regional Manager on preparation of annual property budget. Walks property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property. Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn. Keeps property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident. Collects rent and security deposits for submittal to the accounting department. Works with accounting staff to facilitate smooth accounting procedures. Completes lease form, outlines conditions and terms of occupancy with new resident and completes relevant paperwork. Instruct tenants in emergency procedures, appliance use, and property rules. Performs annual re-certification of tenants, to ensure continuing eligibility and monitor over-income households, completes required weekly reports, monthly reports, ticklers and compliance reports. Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies. Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 30 Day notices, and 60-Day notices, appears in eviction proceedings. Shows vacant units and applies approved marketing strategies to reduce vacancy loss. Conducts annual unit inspections, walkthrough of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions. May provide limited emergency repairs. Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation. Oversees, and coordinates users for Community Room use. Works cooperatively with Resident Services staff. Other duties as assigned.

Requirements

The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.
The applicant must complete all required program certification training and pass the corresponding examination within the timeframe set by the accredited certifying organization. Certification is a condition of employment.
A minimum of 3 years’ experience managing a large apartment complex, subsidized housing experience, in TCAC program preferred.
Commitment & enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.
Ability to work cooperatively and effectively with a diverse group of people.
Thorough understanding of affordable housing regulatory requirements and procedures.
Competency in the implementation and practice of Fair Housing regulations.
Experienced in supervision and understanding of staff management.
Strong oral and written communication skills.
Strong time management skills and ability to multi-task.
Proficiency in English is required in both spoken word and written language.
Ability to read and interpret rental agreements, government regulations, and budgets.
Ability to write effective business correspondence.
Ability to effectively communicate information and respond to questions from groups and individuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Attention to detail and a high degree of accuracy are required.
Ability to analyze and interpret technical procedures and instructions.
Ability to collect data, establish facts, and draw valid conclusions.
Ability to supervise, train, and direct on-site staff. Must be detail oriented, well organized, and must be sensitive to the needs and concerns of tenants and staff.
Possession of a valid California Driver’s License, maintain a satisfactory driving record, reliable personal transportation and automobile insurance per requirements of the State of California.
Working knowledge of computer software and systems: Microsoft Office competency required. Ability to quickly gain competency in Yardi Voyager or other software related to property management.
Satisfactory criminal background history for employee and adults age 18 years and older who reside with employee.
While performing the duties of this job, employee is regularly required to walk; climb stairs, sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms from the waist and above the shoulders; stoop; kneel and crouch; lift up to 30 pounds; see, talk and hear.
A pre-placement physical is required.

Nice To Haves

Real Estate license or college level property management course work is preferred.

Responsibilities

Review tenant applications for eligibility; maintain and purge waiting lists; show available units.
Follows Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, CHFA, HUD, RHCP).
Works diligently to ensure that all new move-in files are complete and orderly.
Attends training as needed and recommended by Burbank Housing. Outside training may require overnight stays out of town. Attends regular in-house training and informational meetings offered by Burbank Housing.
Provides training, direction and supervision of an Assistant Manager.
Supervises on-site, providing regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves time sheets, vacation scheduling, and oversight of work to ensure timeliness and a professional manner.
Confers with the Maintenance Supervisor and Regional Manager, schedules maintenance staff, and prepares maintenance work orders for all maintenance work to be performed.
Engages subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work.
Provides input and collaboration with Regional Manager on preparation of annual property budget.
Walks property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property.
Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn.
Keeps property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident.
Collects rent and security deposits for submittal to the accounting department. Works with accounting staff to facilitate smooth accounting procedures.
Completes lease form, outlines conditions and terms of occupancy with new resident and completes relevant paperwork.
Instruct tenants in emergency procedures, appliance use, and property rules.
Performs annual re-certification of tenants, to ensure continuing eligibility and monitor over-income households, completes required weekly reports, monthly reports, ticklers and compliance reports.
Cooperates with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies.
Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 30 Day notices, and 60-Day notices, appears in eviction proceedings.
Shows vacant units and applies approved marketing strategies to reduce vacancy loss.
Conducts annual unit inspections, walkthrough of vacated units assessing any damage, cost of repairs, and arrange turnover repairs.
Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions. May provide limited emergency repairs.
Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation.
Oversees, and coordinates users for Community Room use. Works cooperatively with Resident Services staff.
Other duties as assigned.